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Customer Support
1 Most Commonly Asked Questions
1.1 What is Aluminum vs ACM?

Our Listing Signs are made from heavy weight aluminum and another option provided on our product page is ACM.

This is Aluminum Composite Material. It is 2 sheets of lightweight aluminum with composite plastic sandwiched in-between.

This makes a thicker, more rigid sign. This is the same material used in making highway signage.

1.2 What is the standard turn around time?

Our normal turn around on most products is 3 business days from approval on applicable items and from the order on standard items. 

Business cards however, generally take 5-7 business days from the approved artwork.

RUSH services are either 1 or 2 business days, from the time of approval on applicable items and from the order on standard items. Orders places after 12pm during normal business hours will be considered the next business day. 

1.3 How does your RUSH Service work?

RUSH services are either 1 or 2 business days, from the time of approval on applicable items and from the order on standard items. Orders places after 12pm during normal business hours will be considered the next business day. 

Items with RUSH Services added can be rush for pickup in our Manassas location or shipped. Other items in your order will be created in the normal turn around time. We will not RUSH deliver items to Chantilly as delivery is only on Fridays.

Business cards and apparel items cannot be rushed.

RUSH Service fees are NON-REFUNDABLE due to dissatisfaction or misunderstanding the above information. Please carefully read before utilizing this service.  

 

1.4 What happens if my sign is damaged in transit (via UPS)?

Please contact us immediately. Take pictures of the damaged sign and the packaging. UPS will require these pictures to show it was packaged properly and it was their fault. The replacement process is very straight forward. 

Immediately Contact us to provide pictures of the damaged sign and packaging.

We will contact UPS and get the replacement process started.

Within 3 business days we should get your replacement started after UPS gives the approval.

Providing the pictures and information as requested is essential in getting the process going. Delays in any step will cause further delays in getting a replacement sent out.